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Go to the PolicyPayments payment platform. All you have to do is enter your username and postal code, then you can make your payment. Note that only credit cards are accepted. Don’t have a login? You can create it by clicking on the “no ID number” button.

By clicking on the button below, you will be redirected to the Policy Payments website




1 888 625-6846

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Monday to Friday: 8h30 à 17h

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General questions


If I work from home, do I have to notify my insurance company?

If you have a home office, you must notify your insurer. Special coverage may have to be added to your contract:


  • Computer equipment;
  • Civil liability if you receive customers;
  • Etc.
Why does the presence of a wood-burning stove in my home affect my insurance premium?

The risk of fire is much higher when using a wood stove. The insurance premium may differ depending on how often you use it. The insurance company may want confirmation that the stove and chimney are in good condition, and that their installation complies with applicable building and fire codes.

I was involved in an accident: someone hit my car while it was parked. Do I have a deductible to pay?

No deductible applies in the event of a not-at-fault collision.

Is my vehicle insured if I lend it to a friend and they have an accident?

Any driver with a valid driver’s license can drive your vehicle. In the event of an accident, you will be covered according to the coverage you have contracted. However, you are required to declare any driver living under your roof who holds a valid driver’s license. The same applies if this person drives your car on a regular basis.

If I am not at fault for the accident, will the third-party insurer pay for the damages to my car?

It is always the vehicle’s insurer who pays the repair bill, based on the vehicle owner’s coverage.

I am a tenant and I own old furniture that is worth next to nothing. Do I really need to take out insurance?

An insurance contract includes the replacement value clause. This means that you will be able to replace your damaged goods with new goods of the same quality. In addition, liability insurance is also included in all insurance contracts. This will be useful, especially if you cause a fire in your home that causes damage to your neighbours. Your insurer will be able to compensate your neighbours for the damage caused by the fire you started.


I am Arthur, your intelligent virtual assistant in property and casualty insurance.

I was named in honor of the founder of Malouin Assurance, Arthur Malouin. I hope I can serve you with the same level of care as Arthur did. You can ask me questions, request a quote or communicate directly with a broker (by phone or via chat).


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We offer personal, human contact! Give one of our brokers a call: it will be a pleasure to listen to you and provide insurance advice: 1 888 625-6846.